A new reseller services portal allows Ingram Micro Canada customers to renew service and software licensing contracts automatically online.
Powered by MaintenanceNet, the portal offers e-mail notifications, access to contract renewal information, unattached/warranty products and online product registration. IT providers can also use the portal's interface to organize and list customer service contracts and licensing agreements by expiration date or manufacturer or end user; then easily search by client or serial number. Inventory and customer reports can also be generated based on selected criteria.
"Service renewal contracts are one of the more reliable ways solution providers can increase revenues and profits, yet managing and selling these services has been a time-intensive, challenging process," says Justin Crotty, Vice President, Services, Ingram Micro North America. "Our new Reseller Services Portal takes the headache out of renewing services by automating the process. MaintenanceNet gives us a simple web-interface that tracks maintenance contracts, warranties and leases, and helps solution providers maximize their services contract annuity revenues."
This program has already been running in the U.S. for the past two years, so it’s due time to have come to Canada. It officially went live north of the border last month, and Microsoft Canada has been the key vendor participating in the program. Ingram Micro Canada says that additional manufacturers are scheduled to come on board over the next few months.
“By using our technology, Ingram Micro is providing its solution providers with an efficient way to manage and sell renewals on expiring contracts and volume license agreements,” says Scott Herron, CEO of MaintenanceNet. “In addition to incremental services revenues, expiring contracts can also pull through new hardware sales and service opportunities. It's really a win-win for everyone involved."
For more information on the reseller services portal from Ingram Micro Canada, call
1-877-755-5002; or e-mail servicenow@ingrammicro.ca.
via marketnews.ca
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